The main goal for the project is to improve customer relations and increase sales through outbound calls and professional telephone management of a customer database. The project will involve the following steps for the learners:

- Learning about the company's products and procedures through comprehensive training.

- Making outbound calls to schedule exploratory meetings with potential customers.

- Answering incoming customer calls in a professional and courteous manner.

- Providing complete and accurate information about the company's services.

- Populating a CRM following telephone calls with customers and updating the database.

- Collaborating with other departments to resolve customer issues in an efficient manner.

By the end of the project, learners should complete the following tasks:

- Schedule exploratory meetings with potential customers through outbound calls.

- Answer incoming customer calls in a professional and courteous manner.

- Provide complete and accurate information about the company's services.

- Populate a CRM following telephone calls with customers and update the database.

- Collaborate with other departments to resolve customer issues in an efficient manner.

Final deliverables should include:

- Updated customer database in the CRM.

- A report on the outcomes of the exploratory meetings scheduled.

- Feedback on customer issues and resolutions.

Our team will offer you product training and will offer assistance throughout your internship.

Team members will also be available in person in Montreal office to help with any challenges encountered to ensure a great learning opportunity.