What is the problem your company is trying to solve by having this work done? What are your criteria for success?

The BoardSpace app has paying customers and is well-developed. We would like to conduct user testing on our current web application. We believe that insights coming out of these experiments will help us design a better product, provide insights into how to help our customers and offer a better experience to our customers.

The specific project would review the create meeting flow and the minute taking process.

We would like a group of students to conduct user testing scenarios on our product with a small group of current and potential customers and then report the results to us. The user group remains condo and non-profit boards of directors. Specifically, administrators could be nonprofit Executive Directors, Chief Executive Officers, Executive Assistants, Condo Directors or Association managers.

1. Project Plan- Identify milestones and set a timeline for the project
2. Review requirements and existing designs- Familiarize themselves with the existing product to understand the requirements, design work, and feedback that already exists, and to identify gaps to be filled in the next stage.
3. Design Audit- work with Boardspace to identify a set or priority flows and/or features and audit the current user flow to identify pain points, bottlenecks, and areas for improvement.
4. Usability testing- summary of key findings and recommendations or documentation of user testing sessions to understand users’ experience of and interaction with your product
5. Redesign and/or redesign recommendations- design improved flows for the distinct user types. Workshop ideas and turn those into wireframes or mockups that show exactly how the solution could work. Further test and iterate as time allows.
6. Finalize- Handoff all deliverables and findings in a package that allows for your work to be easily understood and incorporated into future projects.

Deliverables

• Figma prototype
• A final report detailing methodology, test subjects, tests, and outcomes / insights.
• A presentation of the final report