TDW is utilizing CRM for scheduling, we're looking to reframe that with the new CRM's we plan integrating to have students improved the appointment scheduling system, to reframe how we onboard clients and employees.

This will involve several different steps for the students, including:

• Familiarizing themselves with our company’s target market, products and services.
• Researching features of scheduling designs.
• Producing a wireframe or mock-up of the resulting system’s user interface.
• Testing the design with users and making improvements.

Bonus steps in the process would also include:

• Recommending new features to include in our appointment scheduling system.
• Prototyping multiple possible scheduling designs.

By the end of the project, students should demonstrate:

• Familiarity with our target market, products and services
• Understanding of scheduling design features
• Design of a scheduling wireframe
• Refinement of the design through feedback

Bonus steps would include:

• Recommending new features for our scheduling system
• Providing multiple wireframes or mockups for different designs

Final deliverables should include

• A final report.
• A presentation.

Students will connect directly with us for mentorship throughout the project. We will be able to provide answers to questions such as:

• Our products and services
• Our current platform and scheduling system
• Input on choices, problems or anything else the students might encounter.