Maintained accurate and detailed logs within the established ticketing system (Spiceworks) for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of the help desk facility, network, and customer related issues
• Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. • Provided Training for non-technical employees on Information security and Microsoft 365.
• Perform day to day work management across a set of physical, Hyper-V, and Azure based environments.
• Installed, Configured and Maintained the Anti-virus software (Symantec) • Tracked inventory in database by creating excel spreadsheets.
• Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. • Aided via remote control service in order to install software or resolve an issue. • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email.
• Implemented solutions by using various techniques such as MDT, WDS.
• Troubleshot performance issues on mobile devices (Android/iOS) regarding the installation and utilization of company specific applications and other web portal related issues for Participants and client managers.
• Participated in ticket escalation process to expedite resolution of issues.
• Performed basic installation and troubleshooting for local and Lan printers.
• Handling inbound, outbound calls and in-field support.
• Perform diagnostics and troubleshooting of multiple issues, document help desk tickets/resolutions, and maintain equipment inventory lists.
• Serviced ticketing kiosks, printers, scanners, routers, modems, laptop, desktops, and VPN.
• Knowledge and hands-on experience with operating systems: Windows XP, Vista,7,10 & Windows Server 2008,2012, Linux (Ubuntu) and Mac OS.
• Familiarity with network infrastructures and concepts such as Cisco, routers, Meraki switches.
• Creation and Managing Patch Testing and Patch Deployment to all workstation and servers periodically.
• Troubleshooting Client installation and software distribution issues.
• Analyzing and applying patches, service packs and infrastructure updates.
• Implemented solutions by using various techniques such as MDT, WDS.

Discuss options with clients to make sure websites meet their needs as well as the needs of their customers. • Worked on various web development projects for clients in various industries Gained experience in HTML, CSS, JavaScript, and jQuery. • Collaborated with team members to implement responsive design and cross-browser compatibility • Act as a security expert in application development, database design, network, and platform (operating system) efforts, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices

I am currently building a full-stack application using PostgreSQL, Node.js, TypeScript, and React Native Expo, designed to help gym-goers keep track of their progress towards muscle gain or weight loss goals.

With this app, users will be able to log their workouts, track their progress, and receive personalized exercise recommendations based on their specific goals. The app will utilize PostgreSQL to store user data and Node.js to handle server-side functionality, while TypeScript will ensure that code is written in a safe and efficient manner.

. The app will also incorporate machine learning algorithms to provide personalized exercise recommendations based on the user's goals, current fitness level, and workout history.

Overall, this full-stack app will provide a comprehensive solution for gym-goers looking to improve their fitness and achieve their weight loss or muscle gain goals.

• An android app that performs optical character recognition (OCR) on live images captured from device camera and replaces it with translated text on the fly.
• The project runs on the Tesseract OCR engine and uses google translate api for language translation.