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Experienced Continuous Improvement Manager with a demonstrated history of working in the Professional Services industry. Strong operations professional skilled in Procedure Development, Software Testing, Technology Integration, Report Writing, Recruiting, Marketing and Continuous Improvement.
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Recent projects
Redesign our Performance Management Process
As our organization continues to grow, it is important for us to stay up to date with our tools and processes for employee management. We have a desire to focus specifically on our performance management suite of processes. The goal is to understand best practices and benchmarks for performance management and use those to propose updates to our processes. Through this collaboration, we would like to develop a plan that addresses three key areas: The needs and challenges of effective performance management/evaluation Research and identify performance management options available that might suit the needs of our team A rollout/pilot plan that identifying what our team needs to consider in adopting a process
Effective Onboarding in a Remote Workplace
We want to ensure that our new employees are completely prepared to tackle the world of consulting work for our customers. In the new world of fully remote or hybrid workplaces, how do we ensure our new team members have the tools and training they need to be successful and ensure long-term success? What do we need to change in our current onboarding process to account for knowledge transfer? Technical questions? On the job training? Remote working set-up and ergonomics? Ideally, our hybrid/remote onboarding process will uphold our company culture, accelerate the learning curve, and increase retention. Students should be prepared to: Research our existing onboarding practices to determine their effectiveness and opportunities for improvement. Research the hybrid working / remote onboarding practices of competitors. Research what hybrid working / remote onboarding components are most impactful for new employees. Develop a standardized onboarding plan that achieves our goals.
Sandalwood Engineering & Ergonomics Market Research Project
We would like to continue our growth and expansion with an investigation into offering a fully remote ergonomics service offering. We would like to understand what would be involved in implementing this new service offering for our customers, including researching and providing recommendations on the following: Structure of Program · What is needed to have in place i.e. software, hardware, skillset of those providing service · Process for assessment that outlines the benefits in time and cost not only for the steps related to the assessment but those related to completion of the assessments -- software use as a knowledge transfer tool to get the idea across and be more affective · Services need to be easy and less administrative to work with our current structure (i.e. use it to fill gaps in requests) Current Competitors · Subscription services – who is already currently offering these (competition), what is the price point Potential Pilot · Pilot capabilities – time to get in place – can we do this without software and what would process be with and without o Industry 4.0 tech should be our differentiator but not sure how to use it to engage new clients that do not have tech as part of regular activities Obstacles · Obstacles - cost of remote assistance software may not lend itself to a multicompany cost structure
SEO and Social Media Strategy
Our team is looking for a social media marketing wizard who can help us drive more traffic and improve our SEO positioning. The primary project requirements include: 1. Keyword analysis to determine relevant search terms to our organization 2. A strategy document to outline: Search Engine Optimisation (SEO) requirements to ensure our organization appears on the first page of Google for relevant keywords Social media requirements to increase the number of followers/likes and share 3. Content Calendar Execution: Timely deployment of all our social media content to drive maximum traffic to our site 4. Providing ideas for engaging content for prominent media websites including video This is a great project for students to prove their digital marketing expertise to future employers, as the impact of their work on this project can be easily measured and communicated.
Work experience
Director, People & Processes
Sandalwood Engineering & Ergonomics
Windsor, Ontario, Canada
September 2002 - Current
My 16+ year tenure at Sandalwood has given me a vast array of experience in supporting, executing and leading various initiatives across the company as well as for customers. As a young Electrical Engineer, I successfully integrated and deployed complex IT software solutions in many major manufacturing facilities throughout North America. This included writing and presenting quotes for new business, meeting with and managing vendors, managing project deliverables, writing and providing documentation on completed projects. Over the years, I honed and expanded my skills with a focus on successful and timely delivery of a wide variety of projects. My work was always completed on time and I was consistently ranked as a top performer.
As I advanced in my career and the company grew in size, I took on more responsibility and a process‐driven approach to developing and implementing sustainable corporate processes and systems, including fully documenting all sales, quoting, project delivery and project closure processes and procedures.
My work as Manager of Continuous Improvement pushed me to learn and develop, particularly in non‐Engineering related areas, like Human Resources and Marketing.
My curiosity allowed me to segue to a Director position with responsibility for all continuous improvement initiatives as well as human resources including recruiting
retention and onboarding, staff development, performance management, professional development, employee tools & bene its, marketing, communications, operations and leadership. Additionally, I successfully rolled out a streamlined Corporate Objectives dashboard for 2019 including key measures and metrics relating directly to Sandalwood’s core values.
I continue to learn and grow and accept new challenges willingly and with vigor.